Monthly Archives: June 2016

Connecting global brands to Kenya’s demand

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The following post is from the e-book, The Most Interesting Thing About Investing in Africa, which features a series of conversations with entrepreneurs, community leaders, students, executives, and doers both home and abroad driving economic empowerment in several parts of my beloved continent of Africa.

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peter nalika

Mr. Peter Nalika

Peter Nalika leads the Digital PR department at Tellem Public Relations East Africa, a digital public relations company established to help organizations communicate better on online platforms.” He was previously a Technical writer at CIO East Africa, where he reported on ICT innovations, policy development, and product reviews. During his time at CIO East Africa, he interviewed several global technology leaders including Oracle’s Mark Hurd, IBM’s Dr. Mark Dean, Microsoft’s Jean-Philippe Courtois among others.

 

Investment: Digital Public Relations in Kenya

SITUATION

In the 18th century, spice trading was the main economic activity around East Africa. This was before the Agrarian revolution swept through the world in the 19th century, followed by the industrial revolution in the 20th Century.

The 21st century is experiencing what is now being referred to as the technology evolution. Kenya may have struggled to simultaneously catch up on both the agrarian and Industrial revolution in the 20th Century, but the country feels quite at home when it comes to the technology revolution. Tourists from around the world stream into Kenya not only to see the wild animals, or beaches, but also to see how mobile payments are transforming everyday lifestyles in the country.

Kenya also plays home to some of the startups that are changing the way we do things in the world, by incorporating technology. Small Kenyan firms have developed software solutions that are used to collect information and coordinate response in disasters, while others are exporting automated payment systems to Kenya’s neighbors, and even as far as West Africa. In this era, information technology has become a key component in our daily lives, and I believe it has affected the way we manage our information and data. For the few years I have studied and worked in the fields of IT and Information Management, the power of information and how it empowers different organizations and society structures has stood out for me.

In the future, I see myself enabling my organization and our clients to take advantage of technology as an enabler. This is something I have envisioned long before becoming a Public Relations consultant.  Four years ago, as a field reporter working with CIO East Africa, I developed an art of compiling information and news from events through information posted on Twitter, the social network. Thus, my computer and an information network became my virtual pen and paper, enabling me to source a variety of opinions of the topic in discussion from the various stakeholders. At CIO East Africa I further explored social media beyond a tool for just reporting my stories, but tried it out as a tool to distribute my published works. Like a newspaper vendor delivers a newspaper to your door, with social media, I could target my stories especially to the valuable “C” level executives. A tweet tagging them would virtually deliver my story to their computers, or phones, in front of their eyes. Further, social media enabled me to bring new business to my employer through meeting of potential advertisers and striking deals with them. Through messages on these platforms, I was able to position my publication to advertisers and come to a value proposition that suited them, and paid our bills.




I started a Digital Public Relations (PR) company to help organizations communicate better on online platforms. For so many years, many Kenyan organizations have relied on traditional PR to reach various audiences, they have invested a lot of resources (time & money) in press briefings, open-ended editorials and one on one interviews in order to pass a message to the general public. This has since then changed once the country was connected through fiber optic cables, access to the Internet became affordable, and device manufacturers brought in smart devices that allowed people to consume content from online social forums.

Since then, organizations realized the need to use social media as online concierge for their brands, because this is where most people access content. This is when I realized the need to help them strategize and communicate better on online forums. The level of Internet adoption and proliferation of affordable smart devices among Kenyans forced companies to think twice and invest on managing social communities for a two-way engagement and harness reviews about their brand and products.

Mobile Phone Subscription in Africa

ACTION

The digital world is abound with opportunities. Not only can a Mandarin speaking Chinese in Shanghai have their tweet to an English-speaking Kenyan automatically translated, resulting in conversation where it was no longer possible, but a firm can have their consumers send a tweet to machine in return for a cup of tea or even can of soda. Social Media further breaks the news cycle. No longer are the roles, such as those of the audience, news-makers and subjects cast into stone, but these can be easily reversed. Clients easily find themselves becoming the news, but with the audience playing the previously unfamiliar role news-makers, say if they like something about the client, or bad news if they are not happy with a client’s move.

It thus requires immense experience and skill to help clients walk this tight rope, and hold their hands, as they become front-runners in the digital world.  My task is helping organizations not talk to their clients, but rather, to have a conversation with their clients, with the ultimate aim of having both understand each other better and forge a long-term relationship. We undertake a feasibility study, which involves learning the communication objectives of various clients on digital platforms, and then understanding how online audiences prefer to consume such content before coming up with a strategy and community management plan. We invested a lot on training on the employees to enable them understand how to deliver best practices and models that sell, manage and measure digital communications.

Relevancy is the corner-stone of social content.

But in order for organizations to be relevant online they need to understand what is happening in the online world around them. To do this we invested on a comprehensive social listening tool like Radian 6 to ensure our clients jump onto relevant online conversations. In everything we have done in terms of pulling together online monitoring tools, resources and capacity building, we try to be helpful experts by giving clients more than just managing their online communities. We have venture into business intelligence around their customers to enable our clients monitor various consumer behaviors.

This kind of information has encouraged participatory conversations between the client and online communities which has built engagement among these two parties and given the client’s organization a personal side.  However, despite the time and effort we have taken to advice organizations on social forums, there is still some sort of resistance. Most organizations are not willing to engage on social media, they don’t understand the importance of having a level of approachability social platforms give to a brand. This has been a challenge so far in addition to quantifying the return on investment when a client or an organization engages into digital communication.

Internet Users in Kenya

 

RESULT

Through various engagements, organizations have restructured how they present their messaging to various online audiences. While these audiences have grown to be passive recipients of online messaging, communities have sprout up and created value by connecting members to each other and not just the brand. We have designed remarkable strategies for brands, and even counties in the Kenyan government, the social media strategies have enabled these organizations to have some sort of unity by harnessing the power of social capital and a high purpose among communities. Measurement planning was also one of our outcomes, it is a necessary element of social strategy, and most of our strategies are deeply rooted in measurement planning that is evaluated against client’s marketing and business objectives.




As a company, our objective is to marry traditional PR and digital integration, being a small outfit we started by assisting our clients to creatively use PR and media engagements and we are determined to build the company into a global player.  My goal is to have all our existing clients realize and achieve more value through digital platforms. Digital platforms will enable these clients establish personal relationships with their clients and fans, something that is now possible with little effort. Even as a consultant that is highly regarded by my clients, akin to a captain guiding a ship in the high seas, social media and the digital world have also been, and remains a learning experience for my team and me.

To keep up to date with the latest tricks and best practices, my team and I have attended various digital communication training, both in-house and from our affiliates in South Africa. Going to the future, I am aiming to turn social media from more than just being a communication and relationship tool for my clients, but make the same a valuable business insight tool. Through analytics and business intelligence, I aim to provide insight into Kenyan businesses, such that, based on what people are saying online, they can predict the impact of the same on their brand, and be in a position to favorably react to the same, resulting in a positive impact to the business.

 

Investment: Digital Public Relations in Kenya

L = 50

I = 25

C = 30

BUSINESS IDEA METRIC (BIM): 105

You can connect with Peter on Twitter: @peternalika

F.I.V.E Questions with Dorothy Dalton, CEO of 3Plus International

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Dorothy Dalton

Based in Brussels, Dorothy  is a Global Talent Management Strategist, Coach & Trainer, and supports gender bilingualism. She is constantly being sought after for her thought leadership on executive placement and career advancement. I met Dorothy when she came to speak to us during one of my MBA classes at École des Ponts Business School in Paris.
She shared insights on how to enhance our online profile to maximize our chances of landing our dream jobs. Her advice and tips were instrumental in helping my classmates and I book interviews with top companies and ultimately, land jobs with these top companies. I’m excited to feature her on the F.I.V.E Questions with an Entrepreneur series.

 

  1. Briefly describe how you got started. What is the most exciting or rewarding aspect of what you do? What could make it even more exciting or rewarding?

I have two business lines in the HR consulting sector. One is gender neutral and the other is for gender balance. They frequently overlap!

My early career was in Corporate HR in the steel and television industries. None of this was particularly out of the ordinary, although I enjoyed early career success, rising to second in command of a large HR department before I was 30. I decided to move to Luxembourg (with my now ex-husband!) taking a leap with no job to go to. Ladies do not do this today! I joined an office services start-up in the embryonic financial services sector. My interview question was could I “answer the phone.” I said I could, even though I spoke very little French at the time.

Here I graduated from general factotum to become the Sales and Marketing Director.

Sometime later our family relocated to Brussels, where I found an opportunity to combine my newly acquired European sales experience with my HR background in an executive search company. It meant going to the bottom of the pile (again!) to update all my skills. After a few years working for someone else, I branched out on my own, offering international executive search and research services on a global market.

I had qualified as a corporate trainer and coach at the beginning of my career, training with Sir John Whitmore (before he became Sir). When the global recession came in 2007/2008 there was a renewed demand for career coaching. I went back to college and re-certified. I wanted to make sure I was completely current. I then formally added coaching to my service offerings.

As an early adapter to social media, I could see the potential of it immediately. I grew a reputation of being an expert in the field in relation to HR and career issues. I wrote an award winning blog and developed training programs for organisations and job seekers on Personal Branding and job search. I then added training to my repertoire list, completing the circle to my post- graduation skill set.

Coaching women and promoting gender balance is something I have always believed in. I established 3Plus International which supports gender balance in the workplace offering services in recruitment, coaching and training to support organisations who want to strengthen the female talent pipeline.

I love the variety of what I do and how all the elements feed into each other and overlap.

Going forward, I need to write a book – that would be really exciting and rewarding. Currently I am very operational, which I enjoy, but I should make time to step back.




2. Flash back and then fast forward to the present, what has surprised you the most about mastering your unique set of skills and what advice do you have for others looking to master similar skills?

I think what surprised me was the social media element. I just got it. It came easily to me and I was able to pick it up and adapt what I needed to know and reject what I didn’t. I am not a particularly intuitive learner, but was able to play around and understand the basics and even the more advanced aspects pretty quickly.

Truthfully, it’s not that the skill is vital in in itself. It’s not at all. For younger generations it’s in their D.N.A. But what it represents is a mind-set. When I go into business schools and the class sees my age, they are always surprised. But it’s a great marketing and teaching message. If I can get it – how easy will it be for you?

So my advice is whatever is new – explore, learn and try. You never know what will happen. Be open! Be very careful before you rule anything out. I found out that I am very adaptable can re-invent myself. If I can do it – so can you.

I think never being afraid about going back to basics and not letting ego interfere is important. I have done that twice in my career.

 

3. What is your unfair advantage and what would your best customers or clients say are the main reasons they do business with you?

I don’t have an unfair advantage. I don’t believe in that. All the skills I’ve acquired have been via hard work, flexibility and energy. As a woman in the steel industry you can imagine what that was like! My clients say they work with me because I am efficient, direct and fun. Life is too short not to enjoy what you are doing. For executive search I have strong sales skills, so can coach my team. Having a visible international online profile helps. I rarely have difficulty getting candidates to take my calls.

On the coaching side if I have done my job well, I don’t need to see clients again because they have the necessary skills for life. They know what they need to do. I usually see them for an annual session which is a happy/sad feeling.

4. Reflect on all of the key sacrifices and trade-offs you’ve had to make to get to where you are today. Which of these would you say was the most pivotal and why?

I don’t feel as if I have made trade-offs in the past and definitely no sacrifices. I made a decision to be trailing spouse years ago. But although I exited my HR career, I started a career in sales. I would certainly advise women to be more strategic than I was, which is advice I conveyed to my own daughter when she recently relocated to the U.A.E.

But despite everything, that was possibly the most pivotal moment. If we hadn’t moved internationally, I would have had a very different career path, probably in U.K. based H.R. It has taken me down a very different route where I have learned languages and skills I possibly would have never needed to learn. I have had the advantage of living in a number of different countries and being truly multi-cultural.

I am perhaps making more trade-offs today. Many of my friends are starting to take long trips and vacations. If you run your own businesses you can never check out totally. When I travel, the first thing I ask about in a hotel is not the bed, but the wifi connection! I’m like Miranda in Sex and the City!




5. What is the best piece of actionable advice that you’ve received that not only influenced your decision to launch your business, but also continues to be source of inspiration?

The best advice I would give is centered around self-awareness. Do your inner work. Know yourself, your strengths, weaknesses and core values. Make sure you have cover for the things you are not so good at. Trust yourself and stay centered. If something feels off – it probably is – listen to your gut instincts. Never stop being open to learning something new. That is linked to your faith in yourself and your ability to make the right choices. This fosters consistency, which feeds trust from others. Just because you don’t know about it now, doesn’t mean to say you never will.

My one actionable tip: do your inner work!

“Knowing yourself is the beginning of all wisdom” Aristotle

aristotle quote

Dorothy Dalton Biography

Dorothy works globally in talent management strategy and coaching, covering the whole spectrum of career transition challenges from “hire to retire” in coaching and executive search. An Economist and CIPD Associate, she has placed, trained and coached thousands of men and women in her career, working with leading international companies and organizations. She is a certified Coach (Cognitive Behavior) and trainer including e-learning.
She has successfully combined an early career in corporate H.R. with a stint in European Sales and Marketing before moving into global Executive Search and HR Consulting, running two businesses as an entrepreneur. She has lived and worked internationally throughout her career and has strong cross-cultural exposure.
Co-Founder and CEO of 3Plus set up to support organizations develop their female talent pipelines to achieve gender balance, as well as supporting individual women professional women to advance their careers. 3Plus offers career and leadership and coaching as well as mentoring services. She created the 3Plus eGazine and online resource for professional women with daily posts and the 3Plus Mini-Mentoring event already held in different locations in Europe and U.S.A.
Digitally savvy, with an internationally-recognized blog on career transition and a strong niche-market social media presence (a ranked coach, recruiter and HR influencer on Twitter) Dorothy successfully embraced new technology to combine the best of old-style methodologies with the new. She is a VIP blogger for HR Tech World, speaker and contributor on HR and workplace trends. She is also a visiting career coach for the MBA and Executive MBA programs of top tier business schools.

Connect with Dorothy on LinkedIn and @DorothyDalton

Check out this great interview with Dorothy Dalton on Youtube.